The fully integrated sales and catering solution for the hotel industry.

customice automates the entire booking process for meetings and groups at your hotel: from online booking to offer management to execution—fully integrated with your PMS.

The challenges of the hotel industry

Challenge 01

Manual
processes

Time-consuming manual creation of quotations, contracts, and function sheets, which is prone to errors and ties up valuable resources.

Challenge 02

Inefficient
group management

Complex management of room allotments, manual release management, folio routing, and reservation creation for large allotments result in a high workload and coordination effort.

Challenge 03

Lack of
online bookability

The company’s own website is not used as a sales channel for meetings and events, resulting in missed revenue opportunities and a lower conversion rate.

The advantages for the hotel industry

Seamless
PMS integration

Thanks to direct connections to leading PMS systems such as apaleo, MEWS, SIHOT, and Oracle, availability, bookings, and guest data are synchronized in real time.

Efficient
group management

Manage room allotments, cut-offs, and reporting entirely digitally. Guests can access their rooms themselves via an individual online pick-up link, reducing the workload for your team.

Increase in
direct bookings

Use your own website as a 24/7 sales channel. The intuitive configurator enables direct online booking of meetings and events, thereby increasing the conversion rate.

„We juggle groups around the world every day. With customice, everything stays under control and group management without chaos is finally a reality.“


„Our guests can now easily book their rooms themselves via Online Pick-up. This gives us more time for guests, creative projects, or the further development of our team.“


Experience the future of event and group booking